Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER.

BY PLACING AN ORDER WITH US YOU CONFIRM THAT YOU HAVE READ AND AGREE TO THESE TERMS. ALL ORDERS PLACED BY YOU VIA TELEPHONE, EMAIL OR WEB SITE ARE SUBJECT TO THESE TERMS.

1. General

The Sevenoaks Mowers Ltd website accessible at www.7oaksmowers.co.uk is operated by Sevenoaks Mowers Limited. We are registered in England and Wales under company number 8620281 and our trading address is at Sevenoaks Garden Centre, unit 2b Main Road, Sundridge, Kent, TN14 6ED Our VAT number is 644667705
This Website is aimed solely at users who access it from the UK mainland. You must be aged 18 and over to order a product from our Website and by ordering a product from us you confirm that you are over 18 years of age.
We may update these terms and conditions and will post the modified version on this page. Any updates will not affect orders you submitted before the change. All products information and images with in our website are correct to the best of our knowledge and provided in good faith. We retain all rights to images, trademarks, copyright and materials contained in this website. You are permitted to use material from our website for your own non-commercial use only. Any other use is strictly prohibited.

2. Processing your order – how the contract is made

Your order to us is your offer to purchase goods on these conditions subject to our acceptance. After placing an order on our Website, we will Email an order acknowledgement to confirm that we have received your order. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, once accepted we will send an email to confirm the product is in stock and advise of delivery details. We reserve the right to reject any orders received by notifying you in writing without incurring any further liability. Orders will be accepted for delivery to UK mainland addresses only. We do not deliver outside of England, Scotland and Wales.

Prices and Payment

The price you pay is the price displayed on the Website at the time we receive your order. However, if there is a pricing error, which was obvious and could have reasonably been recognised by you as a mispricing, we are not obliged to provide the products to you at the incorrect price. All prices shown are inclusive of VAT at the current UK rate.

We accept payments by most major credit card or debit card, you will be required to provide your debit or credit card details at the time you place an order. By using a credit or debit card for payment, you confirm the card belongs to you and you are authorised to use it. Payment for all products and any delivery charges is taken in full when the order is placed. We reserve the right to make external checks including via third parties, in order to verify your age and identity. If for any reason your card payment fails, we are not responsible for any charges your card issuer may impose on you. We work in partnership with Stripe to ensure all information you give us during the order process is encrypted before transmission via our Website.

Visit www.stripe.com for more information. Please note that separate terms may apply to your use of their service. Please read these carefully before ordering.

Delivery and title

We will always aim to deliver your order within the time given but not more than 30 days from date of order. All goods are supplied subject to availability. If for any reason your order will be delayed, we will notify you of the reason and provide an expected delivery date.
Delivery of an order shall be complete when we or our third-party sub-contractors deliver the product to the address you gave us and the product will be your responsibility from that time. Title to your ordered goods will pass to you on delivery, provided the invoice for the goods has been settled in full.

Orders placed for collection

We will e-mail you when you order is ready for collection. All machinery products will be fully assembled, registered and ready for use and we will demonstrate how the machine operates.

4. Cancellations and Returns

You can cancel your order at any time before delivery. If you wish to do so, please contact us by phone on 01732 740271 or by e-mailing . If you cancel the contract before delivery, we will reimburse all payments received for the order including the costs of delivery within 14 days.

You have a legal right to cancel your order within 14 days of delivery of the product to you. You then have 14 days from this date to return the product to us. To cancel a contract, you need to let us know that you have decided to cancel. You can email us at , telephone us on 01732 740271 or by post to the address set out below. If you are emailing or writing to us, please include details of your order including the invoice number. If you notify us of your decision to cancel your order by email or by post your cancellation will be effective from the date you send the email or post the letter.

We must receive the good back in a un used and re-sellable condition in the original packaging. You must return goods with all components and also any promotional items received including free gifts or discounted additional products. All returned goods are subject to a 15% handling fee. You must send back the goods or hand them over to us without delay and no later than 14 days from the day on which you communicate your withdrawal from this contract to us. All returned products are inspected before any refund is issued. We reserve the right to refuse or make a deduction from a refund and to recover our costs in the event that, you have made further use of the product after giving notice that you intend to cancel the order, the defect in the product was caused because you have failed to follow any instructions set out in any relevant user manual or on our website as to storage, use and maintenance of the product, the product has been altered or repaired other than by Sevenoaks Mowers Ltd or the defect has arisen as a result of wilful damage, negligence or abnormal storage or working conditions, if the loss is the result of unnecessary handling by you. The cost of the return delivery will be deducted from any refund issued under any of these circumstances.

Please note, electrical parts are non-returnable and non-refundable.

We will issue the reimbursement without undue delay and no later than 14 days after the day we have received and inspected the returned goods. Refunds will be made using the same method of payment you used for the initial transaction.

Faulty goods

A product is classed as faulty if it is not of satisfactory quality (within the meaning of the Consumer Rights Act 2015), fit for the purpose described by us on the website, As described – conform materially to the specification as set out on the website or in the applicable user manual.
You may reject an order from us for a refund or replacement within 30 days of delivery of your goods if the item does not meet the standards above.

5. Warranty

Some products are supplied with a manufacturer’s warranty. The warranty period starts from the date of delivery and is conditional on the product being serviced at the recommended intervals. The warranty covers faults which may occur due to faulty components or workmanship but excludes consumable items, wear and tear or defects caused by misuse. In the event the product proves to be faulty during the warranty period, please contact us as soon as the fault occurs and if the conditions are met we will process the warranty claim with the manufacturer on your behalf.

6. Privacy

Your name, address and telephone number will be kept securely by us solely for the purposes of delivery of your order, product registration and any warranty or after-sales services. We will not pass your personal details to any third party. By using our website, you consent to such processing and you submit that all data provided by you is accurate.

7. Disclaimer

Whilst we have made every effort to ensure that the content of this website is correct and up to date, we do not guarantee the content will be free of errors. The images of the products on the website are for illustrative purposes only and the colour of certain products may vary.

8. Events beyond our control

We shall not be liable to you – including under or for breach of the contract or in negligence – for any loss to business, losses which were not foreseeable when the contract was made, for breach of the contract or any negligent or unlawful act or omission by us. We do not exclude or limit for death or personal injury, for loss or damage to property, for fraud or fraudulent misrepresentation made by you under the contract. Nothing in these terms is intended to exclude or limit your legal rights as a consumer. We will not be accountable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by events, circumstances or causes outside of our control. If such an event should take place that affects the performance of our obligations under this contract we will endeavour to contact you as soon as possible to notify you and our obligations under the contract shall be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. If the event outside our control affects the delivery of the products to you, we will arrange a new delivery date once the issue has been resolved. You may cancel a contract affected by an event outside our control which has continued for more than 30 days. To cancel a contract in these circumstances, please contact us. If you opt to cancel, you will have to return – at our cost – any relevant products you have already received and we will refund the price you have paid, including any delivery charges. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation including non-contractual disputes or claims shall be governed by and construed in accordance with the law of England and Wales. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

9. Contact details

You can contact us at any time for advice, orders, or any complaints using the following means; by telephone on 01732 740271, by email at , or in writing to Sevenoaks Mowers Ltd, Unit 2b Main Road, Sundridge, Kent, TN14 6ED